Return & Exchanges

At MendCentre, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we’re here to help. Please read the following return and exchange terms carefully.

1. Eligibility for Returns

We accept returns for most items within 30 days of the delivery date under the following conditions:

The item must be unused, in its original packaging, and in the same condition that you received it.
Proof of purchase (such as an order confirmation email or receipt) is required.
Clearance, custom, or final sale items are not eligible for return unless defective or damaged upon arrival.

2. How to Initiate a Return

To start a return, please contact our customer service team at:

📧 Email: support@mendcentre.com

Provide your order number, reason for return, and photos (if applicable). We will respond with return instructions and the return address.

Important: Do not send your purchase back without prior authorization. Unauthorized returns may be refused.

3. Return Shipping Costs

If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
For other returns (e.g., change of mind), customers are responsible for return shipping fees.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

A refund will be issued to your original payment method within 5–10 business days.
Shipping costs (if paid) are non-refundable unless the return is due to our error.

5. Exchanges

We offer exchanges for defective or damaged items only. If you need to exchange an item:

Contact us at support@mendcentre.com with your order number and photos of the issue.
Upon verification, we will send a replacement item at no additional cost.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos showing the issue. We will arrange a replacement or refund depending on your preference.

7. Late or Missing Refunds

If you haven’t received a refund:

Check your bank or credit card statement again.
Contact your bank or card issuer; processing times may vary.
If you’ve done all of the above and still have not received your refund, contact us at support@mendcentre.com.

8. Contact Us

For questions or concerns about our return and exchange policy:

📧 Email: support@mendcentre.com
🌐 Website: https://www.mendcentre.com